Thank you for shopping with Tiexuebing.
This Shipping Policy explains how orders are processed, shipped, and delivered when purchasing from www.tiexuebing.com.
By placing an order, you agree to the terms outlined below.
1. Order Processing Time
- All orders are processed within 1–3 business days.
- Orders are not processed on weekends or holidays.
- If we experience a high volume of orders, processing may take slightly longer.
- For pre-sale or custom items, additional time may be required.
If there are significant delays, we will contact you via info@tiexuebing.com.
2. Shipping Methods & Delivery Time
We offer worldwide shipping using trusted carriers such as:
- DHL
- FedEx
- UPS
- EMS
- Cainiao
- Local postal services (depending on destination)
Estimated delivery times:
- North America: 5–12 business days
- Europe: 6–14 business days
- Australia & New Zealand: 6–14 business days
- Asia: 3–10 business days
- Middle East: 7–15 business days
- South America & Africa: 10–30 business days
Delivery times may vary due to customs, weather, or carrier delays.
3. Shipping Rates
Shipping fees are calculated at checkout based on:
- Destination
- Order weight & dimensions
- Selected shipping method
Any promotional free-shipping offers will be clearly displayed.
4. Order Tracking
Once your order is shipped, you will receive an email with:
- Tracking number
- Tracking link
- Carrier information
You can check your order status at any time using the tracking details provided.
5. Customs, Duties & Taxes
International customers may be subject to customs fees, taxes, or import duties. These costs:
- Are not included in product prices or shipping fees
- Are the buyer’s responsibility
- Vary depending on the destination country’s regulations
We are not responsible for delays caused by customs processes.
6. Incorrect or Incomplete Address
Please ensure all shipping information is accurate.
If the address is incorrect or incomplete and results in:
- Failed delivery
- Lost package
- Returned package
The buyer will be responsible for reshipping fees.
7. Lost or Delayed Packages
We are not liable for packages lost or delayed due to:
- Carrier issues
- Incorrect shipping information provided by the customer
- Customs delays
- Force majeure events (weather, strikes, etc.)
However, we will assist you in coordinating with the carrier to resolve issues.
8. Damaged Packages
If your package arrives damaged:
- Take photos of the package and products
- Contact us within 48 hours at info@tiexuebing.com
- Include your order number and photos in your email
We will review the case and offer solutions such as a replacement or partial refund depending on the situation.
9. Changes to Your Order
If you need to modify your address or order details, please contact us within 24 hours of placing the order at:
We cannot guarantee changes once the package has been shipped.
10. Contact Us
If you have any questions about shipping, please contact our support team:
Tiexuebing Customer Support
Email: info@tiexuebing.com
Website: www.tiexuebing.com